Privacy Policy
Last updated: July 6, 2026
Relay20 (“Relay20,” “we,” “us,” or “our”) is a moving-company scheduling and dispatch platform operated by LDH Advisors, LLC. This Privacy Policy explains how we collect, use, and protect information when you use our website and application (the “Service”).
Information We Collect
We collect information needed to provide the Service, including:
- Account information such as name, email address, phone number, and company name.
- Operational data you enter, such as job details, crew members, trucks, equipment, and schedules.
- Customer details entered by your team to manage moves (names, addresses, and job information).
- Payment information processed securely by our payment provider (we do not store full card numbers).
- Usage and device information, such as log data, browser type, and IP address.
How We Use Information
- To provide, operate, and maintain the Service.
- To process subscriptions and payments.
- To communicate with you about your account, updates, and support.
- To improve and secure the Service and prevent misuse.
Payment Processing
Payments are handled by Stripe, our third-party payment processor. Your card details are submitted directly to Stripe and are subject to Stripe's privacy practices. We receive only limited billing information necessary to manage your subscription.
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the Service (such as hosting and payment processing), or when required by law. Data you enter is accessible to authorized users within your own company account.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and restrict access to authorized personnel.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion of your data by contacting us.
Your Choices
You may access or update your account information within the Service, or contact us to request corrections or deletion. If you cancel your subscription, we may retain certain records as required for legal and accounting purposes.
Children's Privacy
The Service is intended for business use and is not directed to children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, contact us at [email protected].