Terms of Service
Last updated: July 6, 2026
These Terms of Service (“Terms”) govern your access to and use of Relay20 (the “Service”), a moving-company scheduling and dispatch platform operated by LDH Advisors, LLC (“Relay20,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.
The Service
Relay20 provides software to help moving companies schedule jobs, manage crews, trucks, and equipment, dispatch work, and coordinate operations. We may update, improve, or modify features from time to time.
Accounts
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate information and to keep it up to date. You are responsible for the actions of users you invite to your company account.
Subscription and Fees
Access to the Service requires a paid subscription. Current pricing includes a one-time setup fee and a recurring monthly subscription fee, billed through our payment processor, Stripe. Fees are charged in advance and are non-refundable except where required by law. Your subscription renews automatically each billing period until cancelled.
Cancellation
You may cancel your subscription at any time through the billing portal within the Service. Cancellation stops future charges; it does not entitle you to a refund of fees already paid. Access continues through the end of the current billing period.
Acceptable Use
- Do not use the Service for unlawful purposes or to violate the rights of others.
- Do not attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.
- You are responsible for the accuracy and legality of the data you enter.
Your Data
You retain ownership of the data you enter into the Service. You grant us the right to host and process that data solely to provide the Service. Our handling of personal information is described in our Privacy Policy.
Service Availability
We work to keep the Service available and reliable but do not guarantee uninterrupted access. The Service may occasionally be unavailable for maintenance or reasons beyond our control.
Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.
Limitation of Liability
To the fullest extent permitted by law, LDH Advisors, LLC shall not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data, arising out of your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the twelve months preceding the claim.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Contact Us
If you have questions about these Terms, contact us at [email protected].